Luxury Turf & Green’s Privacy Policy

Effective Date: 6-1-2025

This privacy policy explains how Luxury Turf & Green (“we,” “our,” or “us”) collects, uses, and protects your Personally Identifiable Information (“PII”) when you interact with our website, services, and communications. PII, as described in U.S. privacy law and information security, is information that can be used alone or with other information to identify, contact, or locate a single person, or to identify an individual in context.

What Personal Information Do We Collect?

We collect personal information from users when they register, make a purchase, submit a form, or otherwise interact with our business. This may include:

Name

Email address

Phone number

Mailing address

Payment information

Device information

Social media handles (if applicable)

Demographic and behavioral information

When and How Do We Collect Information?

We collect personal information when you:

Place an order

Subscribe to a newsletter

Submit a form

Engage with customer support (phone, email, or chat)

Provide feedback

Interact with cookies or tracking technologies

How Do We Use Your Information?

We may use your information to:

Personalize user experience and improve customer service

Process transactions quickly and securely

Enhance website performance and services

Administer promotions, contests, or surveys

Send emails, texts, or calls related to our products and services

Follow up on inquiries or requests

How Do We Protect Your Information?

All data is encrypted using SSL (Secure Socket Layer).

We use secure networks with restricted access for authorized personnel only.

Regular malware scanning and software updates are performed.

Stored payment data (if applicable) is encrypted and only retained for authorized recurring billing.

Do We Use Cookies?

Yes. We use cookies to:

Store user preferences

Track advertisements

Collect aggregate data to improve functionality

You may disable cookies through your browser settings.

Third-Party Disclosure

We do not sell or rent your personal information. We may share data with:

Hosting providers

CRM and email marketing services

Advertising and analytics partners

Business partners (in case of corporate transfers or sponsorship programs)

Third-Party Links

We may link to third-party websites with independent privacy practices. We are not responsible for the content or policies of those sites.

Google & Analytics

We use Google AdSense, Google Analytics, and other third-party tools to track user behavior. These tools may use cookies to collect demographic and remarketing insights.

You may opt out by using:

Google Ads Settings

Google Analytics Opt-out Add-on

California Residents – CCPA/CPRA Privacy Rights

If you are a California resident, you have specific rights under the CCPA and CPRA, including:

Right to Know – Request details about the categories, sources, and uses of personal data we collect, and the third parties we share with.

Right to Delete – Request deletion of your personal data (with legal exceptions).

Right to Correct – Request corrections to inaccurate information.

Right to Opt-Out – Request that we do not “sell” or “share” your data.

Right to Limit Use of Sensitive Information – Restrict our use of sensitive data such as geolocation or ethnicity.

Exercising Your Rights
You may submit a request by emailing: [email protected]

We may verify your request using the information associated with your account. Verification could require government-issued ID or a signed declaration. Authorized agents must provide proof of authority.

We will not discriminate against you for exercising your privacy rights.

Do Not Track & Behavioral Tracking

We honor Do Not Track (DNT) signals and do not use tracking technologies when a DNT mechanism is enabled. However, third-party services we use may still engage in behavioral tracking unless you opt out directly through them.

Children’s Privacy (COPPA)

We do not knowingly collect or market information from children under 13 years of age.

Data Breach Notification

In case of a data breach, we will notify affected users:

Within 7 business days

Via email and/or in-site notification

CAN-SPAM Compliance

To comply with CAN-SPAM, we:

Do not use false or misleading subject lines

Include a clear opt-out option in every marketing email

Provide our physical business address

Honor unsubscribe requests promptly